Catalog UI Policy Bug?

A quick update on the guided tour bug that I reported a while ago. I’ve been back and forth with HI support several times, and during my last call with them we got them to the point of being able to re-create the bug on a consistent basis.

It appears that the bug (callouts not working on the submit button) only kicks in if you populate an intro and conclusion to the tour. It’s possible that just one of those two (intro & conclusion) is the issue. I didn’t test beyond that.

I found what feels like a bug, but which could just be me trying to use the system in a way that it wasn’t designed to be used.

If you go into a catalog UI policy, it gives you the option to change the catalog item that the UI policy applies to. I did an insert and stay on several UI policies, copying them from one catalog item to another catalog item that had the same variables.

I thought I was being clever and saving myself a bunch of time, but after doing that, none of the catalog UI policies (the UI actions) worked.

My best guess is that the variables on the two different catalog items had the same names, but different sys ID’s. So they look like the same variables, but aren’t actually the same variables. I haven’t had a chance to test that though so I’m not 100% sure that’s the cause.

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