I very much understand the necessity of ACL’s in ServiceNow, but it’s taken a couple of different stories (we work using SCRUM at my day job) for some of the intricacies of ACL’s to sink in for me. A lot of the stuff that was tripping me up early on was very basic, but a couple of things that I’ve come across feel more like idiosyncrasies to ServiceNow that will cause me grief again at some point, so those are things that I need to document for future me’s benefit.
A case in point: it turns out that in order to create a new record in a table, you not only have to have the ‘create’ rights, you also have to have ‘read’ rights on the table. I would have expected that just having create rights would do the trick. It’s possible that I misunderstood what was going on though, so I’m documenting my experience here and then I’ll test that out the next time I have a story that involves adding new ACL’s into a ServiceNow instance.