Adding Images to an Email Notification (Inside of ServiceNow)

A little while ago, I needed to create a new notification. The best way to explain what I needed to explain on the resulting email was to include an image in the email.

Actually attaching the image to the email notification was a simple matter, but predictably, the image wasn’t caught in the update set.

I initially though that I was going need to go find where the image was stored in the table that contains all of the attachments, but that didn’t work.

Instead, the solution was simply to export the notification itself to XML, which was a little counterintuitive since everything else about the notification (other than the image) was picked up by the update set, but there you have it.

Exporting the notification to XML allowed me to easily move the notification and attached image up our development stack.

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