Just a quick post today to describe a bug that I found in ServiceNow relating to the guided tour functionality under Madrid.
It turns out that ServiceNow is struggling with call outs that are positioned on the ‘submit’ button on the incident form.
It’s possible–likely even–that the issues are with all of the UI Actions positioned up at the top of the header, but I didn’t test that.
What I can confirm is that if you create a guided tour under Madrid with a call out on the submit button on the incident form, it breaks. It never shows that call out, meaning that the tour never completes.
That functionality works on London, but creating the tour on a London instance and moving it over to a Madrid instance also results in the tour breaking at the submit call out.
Interestingly, if you have the guided tour built on London and then upgrade that instance to Madrid, the tour continues to work under Madrid.
I’ve submitted a HI ticket on this bug, so hopefully this is fixed in the near future, but in the meantime, if you have a guided tour that isn’t working, and the call out involves one of the UI Actions at the top of the header, you’re probably not doing anything wrong.